{"id":5856,"date":"2020-03-05T11:17:37","date_gmt":"2020-03-05T10:17:37","guid":{"rendered":"https:\/\/tiffanylampen.skyberatedev.nl\/?page_id=5856"},"modified":"2020-03-05T13:56:15","modified_gmt":"2020-03-05T12:56:15","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/tiffanylampen.nl\/index.php\/en\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"

\u00a0<\/strong><\/p>\n

Stichting Webshop Keurmerk – General Terms and Conditions<\/strong><\/p>\n

www.tiffanylampen.nl<\/strong><\/p>\n

These General Terms and Conditions of Stichting Webshop Keurmerkwere drafted in consultation with the\u00a0Consumentenbond<\/em>\u00a0[Consumer\u2019s Association] in the context of the Self-regulation Coordination Group [Co\u00f6rdinatiegroep Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische Raad] and come into force on 1 June 2014.<\/p>\n

\n

CONTENTS<\/strong><\/p>\n

Article 1 \u00a0– Definitions<\/p>\n

Article 2 \u00a0– The Entrepreneur\u2019s identity<\/p>\n

Article 3 \u00a0– Applicability<\/p>\n

Article 4 \u00a0– The offer<\/p>\n

Article 5 \u00a0– The agreement<\/p>\n

Article 6\u00a0 – Right of withdrawal<\/p>\n

Article 7\u00a0 – Consumer\u2019s obligations during the reflection period<\/p>\n

Article 8 \u00a0– Exercising the Consumer\u2019s right of withdrawal and the costs<\/p>\n

Article 9 \u00a0– Entrepreneur\u2019s obligation in case of withdrawal<\/p>\n

Article 10 – Exclusion of the right of withdrawal<\/p>\n

Article 11 – The price<\/p>\n

Article 12 – Compliance and extra guaranty<\/p>\n

Article 13 – Delivery and execution<\/p>\n

Article 14 – Continuing performance contract: duration, termination and extension<\/p>\n

Article 15 – Payment<\/p>\n

Article 16 – Complaints procedure<\/p>\n

Article 17 – Disputes<\/p>\n

Article 18 – Sector guarantee<\/p>\n

Article 19 – Additional or varying provisions<\/p>\n

Article 20 – Amendment to the General Terms and Conditions ofWebshop Keurmerk<\/p>\n

Article 1 \u2013 Definitions<\/strong><\/p>\n

In these Terms and Conditions, the following terms shall have the following meanings:<\/p>\n

    \n
  1. Additional agreement<\/strong>: an agreement in which the Consumer acquires \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 products, digital content and\/or services with respect to a distance agreement \u00a0\u00a0 and these goods, digital content and\/or services are delivered by the \u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur or a third party on the basis of an arrangement between this \u00a0\u00a0 third party and the Entrepreneur;<\/li>\n
  2. Reflection period<\/strong>: the period during which the Consumer may use his \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 right of withdrawal;<\/li>\n<\/ol>\n

    3.\u00a0\u00a0\u00a0\u00a0\u00a0Consumer<\/strong>: the natural person who does not act for purposes related to \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 his\/her commercial, trade, craft or professional activities;<\/p>\n

      \n
    1. Day<\/strong>: calendar day;<\/li>\n
    2. Digital content<\/strong>: data produced and delivered in digital form;<\/li>\n
    3. Continuing performance contract<\/strong>: a contract serving to deliver goods, \u00a0\u00a0\u00a0\u00a0\u00a0 services and\/or digital content in a given period;<\/li>\n
    4. Sustainable data carrier<\/strong>: any means, including email, that allow the Consumer or the Entrepreneur to store information directed to him\/her \u00a0\u00a0\u00a0\u00a0\u00a0 personally in such a manner that makes future consultation and use possible \u00a0\u00a0\u00a0 during a period that matches the purpose for which the information is \u00a0\u00a0\u00a0 destined and which makes unaltered reproduction of the stored information \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 possible.<\/li>\n
    5. Right of withdrawal<\/strong>: the Consumer\u2019s option not to proceed with the \u00a0 distance agreement within the cooling-off period;<\/li>\n
    6. Entrepreneur<\/strong>: the natural of legal person who is a member of Stichting \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Webshop Keurmerk and who provides products, (access to) digital content \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 and or services to Consumers at a distance;<\/li>\n
    7. Distance contract<\/strong>: a contract concluded by the Entrepreneur and the Consumer within the scope of an organised system for distance selling \u00a0\u00a0\u00a0\u00a0\u00a0 products, digital content and\/or services, whereby exclusive or additional \u00a0 use is made of one or more technologies of distance communication up to the \u00a0 conclusion of the contract;<\/li>\n
    8. \u00a0Standard form for withdrawal<\/strong>: the European standard form for \u00a0\u00a0\u00a0\u00a0 withdrawal included in Appendix 1;<\/li>\n
    9. 12.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/em>Technology for distance communication<\/strong>: a means to be used for \u00a0\u00a0 concluding an agreement without the Consumer and the Entrepreneur being \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 together in the same place at the same time.\u00a0\u00a0\u00a0\u00a0<\/em><\/li>\n<\/ol>\n

      Article 2 \u2013 The Entrepreneur\u2019s identity<\/strong><\/p>\n

      Bloemsierkunst Golden Belinda h.o.d.n.\u00a0www.tiffanylampen.nl<\/a>
      \nFahrenheitstraat 436a
      \n2561 DG\u00a0The Hague
      \nThe Netherlands
      \nTel\/Fax +31 (0)70-3635396<\/p>\n

      Mon: \u00a0 \u00a0 \u00a0 \u00a09:30 – 18:00<\/p>\n

      Tue – Fri: \u00a09:00 – 18:00<\/p>\n

      Sat: \u00a0 \u00a0 \u00a0 \u00a0 \u00a09:00 – 17:00<\/p>\n

      info@tiffanylampen.nl<\/a><\/p>\n

      Chamber of Commerce number: 27091642<\/p>\n

      VAT identification number: NL079459821B01<\/p>\n

      Article 3 \u2013 Applicability<\/strong><\/p>\n

      1. \u00a0\u00a0\u00a0 These General Terms and Conditions apply to any offer from the Entrepreneur \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 and to any distance contract concluded by the Entrepreneur and the Consumer.<\/p>\n

      2. \u00a0\u00a0\u00a0 Before concluding a distance contract, the Entrepreneur shall make the text of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 these General Terms and Conditions available free of charge and as soon as possible. If this is reasonably impossible, the Entrepreneur shall indicate in \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 what way the General Terms and conditions can be inspected and that they \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 will be sent free of charge if so requested, before the distant contract is \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 concluded.<\/p>\n

      3. \u00a0\u00a0\u00a0 If the distance contract is concluded electronically, the text of these General \u00a0\u00a0 Terms and Conditions, in deviation from the previous section and before the \u00a0\u00a0\u00a0\u00a0\u00a0 distance contract is concluded, may also be supplied to the Consumer \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 electronically in such a way that the Consumer can easily store it on a long-\u00a0\u00a0 term data carrier. If this is reasonably impossible, it will be specified where \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the General Terms and Conditions can be viewed electronically and that they \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 will be sent to at the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer\u00b4s request free of charge, either via \u00a0 electronic means or otherwise, before concluding the distance contract;<\/p>\n

      4. \u00a0\u00a0\u00a0 In the event that specific product or service condition apply in addition to \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 these General Terms and Conditions, the second and third paragraphs shall \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 apply accordingly, and in the event of contradictory terms and conditions, the \u00a0\u00a0 Consumer may always appeal to the applicable provision that is most favourable to him\/her.<\/p>\n

      Article 4 \u2013 The offer<\/strong><\/p>\n

      1. \u00a0\u00a0\u00a0 If an offer is of limited duration or if certain conditions apply, it shall be \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 explicitly stated in the offer.<\/p>\n

      2. \u00a0\u00a0\u00a0 The offer contains a full and accurate description of the products, digital \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 content and\/or services offered. The description is suitably detailed to enable \u00a0\u00a0\u00a0 the Consumer to assess the products, or services and\/or digital content \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 adequately. If the Entrepreneur makes use of pictures, they are truthful \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 images of the products and\/or services provided. Obvious errors or mistakes in the offer do not bind the Entrepreneur.<\/p>\n

      3. \u00a0\u00a0\u00a0 All offers contain such information that it is clear to the Consumer what rights \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 and obligations are attached to accepting the offer.<\/p>\n

      Article 5 \u2013 The contract<\/strong><\/p>\n

      1. \u00a0\u00a0\u00a0 Subject to the provisions in paragraph 4, the contract becomes valid when the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer has accepted the offer and fulfilled the terms and conditions set.<\/p>\n

      2. \u00a0\u00a0\u00a0 If the Consumer accepted the offer via electronic means, the Entrepreneur \u00a0\u00a0\u00a0 shall promptly confirm receipt of having accepted the offer via electronic \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 means. As long as the receipt of said acceptance has not been confirmed, the \u00a0\u00a0\u00a0 Consumer may repudiate the contract.<\/p>\n

      3. \u00a0\u00a0\u00a0 If the contract is concluded electronically, the Entrepreneur will take \u00a0\u00a0\u00a0 appropriate technical and organisational security measures for the electronic \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 data transfer and ensure a safe web environment. If the Consumer can pay \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 electronically, the Entrepreneur shall observe appropriate security measures.<\/p>\n

      4. \u00a0\u00a0\u00a0 The Entrepreneur may, within the limits of the law, gather information about \u00a0 Consumer\u2019s ability to fulfil his payment obligations, and all facts and factors \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 relevant to responsibly concluding the distance contract. If, acting on the \u00a0 results of this investigation, the Entrepreneur has sound reasons for not \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 concluding the contract, he is lawfully entitled to refuse an order or request \u00a0\u00a0 supported by reasons, or to attach special terms to the implementation.<\/p>\n

      5. \u00a0\u00a0\u00a0 Before delivering the product, the Entrepreneur shall send the following \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 information along with the product, the service or the digital content in writing \u00a0\u00a0\u00a0\u00a0\u00a0 or in such manner that the Consumer can store it in an accessible manner on \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a long-term data carrier:
      \na. the visiting address of the Entrepreneur\u00b4s business establishment where \u00a0\u00a0\u00a0 the Consumer may get into contact with any complaints;
      \nb. the conditions on which and the manner in which the Consumer may \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 exercise the right of withdrawal, or, as the case may be, clear information \u00a0 about his being exempted from the right of withdrawal;
      \nc. the information corresponding to existing after-sales services and \u00a0\u00a0\u00a0 guarantees;
      \nd. The price including all taxes of the product, service or digital content, \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 where applicable the delivery costs and the way of payment, delivery or \u00a0\u00a0\u00a0\u00a0\u00a0 implementation of the distance contract;<\/p>\n

      e. the requirements for cancelling the contract if the contract has a duration \u00a0 of more than one year or for an indefinite period of time.<\/p>\n

      f. the standard form for withdrawal if the Consumer has the right of \u00a0\u00a0 withdrawal.<\/p>\n

      6. \u00a0\u00a0\u00a0 In case of a continuing performance contract, the stipulation in the previous \u00a0\u00a0 paragraph only applies to the first delivery.<\/p>\n

      Article 6 \u2013 Right of withdrawal<\/strong><\/p>\n

      In case of products:<\/em><\/p>\n

        \n
      1. The Consumer can repudiate a purchase contract for a product without giving reasons for a period of reflection of at least 14 days. The Entrepreneur may \u00a0\u00a0 ask the Consumer about the reason for the withdrawal but cannot force \u00a0\u00a0\u00a0\u00a0 him to state his reason(s).<\/li>\n
      2. The reflection period referred to in sub-clause 1 starts on the day the product \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 is received by the Consumer or by a third party appointed by him in advance \u00a0\u00a0\u00a0\u00a0\u00a0 and who is not the carrier, or<\/li>\n
      3. if the Consumer ordered several products in the same order: the day on \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 which the Consumer or a third party appointed by him received the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 last product. The Entrepreneur may refuse an order of several products \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 with different delivery dates provided that he clearly informs the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer prior to the order process.<\/li>\n
      4. in case the delivery of a product consists of several batches or parts: \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the day on which the Consumer or a third party appointed by him \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 received the last batch or the last part.<\/li>\n
      5. in case of an agreement about regular delivery of products during a \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 given period: the day on which the Consumer or a third party appointed \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 by him received the first product.<\/li>\n<\/ol>\n

        In case of services and digital content that is not delivered on a physical carrier:<\/em><\/p>\n

          \n
        1. The Consumer can terminate an agreement for services or an agreement \u00a0\u00a0\u00a0\u00a0\u00a0 for delivery of digital content that is not delivered on a physical carrier \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 without giving reasons during at least 14 days. The Entrepreneur may ask \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Consumer about the reason for the withdrawal but cannot force him to \u00a0 state his reason(s).<\/li>\n
        2. The reflection period referred to in Article 3 starts on the day following the\u00a0\u00a0\u00a0\u00a0 conclusion of the agreement.<\/li>\n<\/ol>\n

          \u00a0<\/em><\/p>\n

          Extended reflection period for products, services and digital content that has not been delivered on a physical carrier in case no information is given about the right of withdrawal:<\/em><\/p>\n

            \n
          1. If the Entrepreneur has not provided the Consumer with the legally required \u00a0\u00a0 information about the right of withdrawal or has not provided the standard \u00a0 form for withdrawal, the reflection period expires twelve months after the \u00a0\u00a0\u00a0\u00a0 end of the original reflection period in accordance with the reflection period \u00a0 determined in the previous sub-clauses of this Article.<\/li>\n
          2. If the Entrepreneur provided the Consumer with the information referred \u00a0\u00a0\u00a0\u00a0\u00a0 to in the previous article within twelve months after the starting day of the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 original period of reflection, the period of reflection expires 14 day after the \u00a0\u00a0\u00a0 day on which the Consumer received the information.<\/li>\n<\/ol>\n

            Article 7 \u2013 Consumer\u2019s obligations during the time of reflection<\/strong><\/p>\n

              \n
            1. During this period, the Consumer shall handle the product and the packaging \u00a0 with care. The Consumer shall only unpack or use the product to the extent \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 necessary for establishing the nature, the characteristics and the effect of the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 product. The guiding principle is that the Consumer may only handle and \u00a0 inspect the product in the manner in which one is allowed to handle a product in a shop.<\/li>\n
            2. The Consumer is only liable for the decrease in value of the product that is \u00a0\u00a0\u00a0 caused by the way of handling the product which went further than \u00a0\u00a0\u00a0\u00a0 allowed in sub-section 1.<\/li>\n
            3. The Consumer is not liable for the decrease in value of the product if the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur has not provided him with all legal information about the right of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 withdrawal before concluding the Agreement.<\/li>\n<\/ol>\n

              Article 8 \u2013 Exercising the Consumer\u2019s right of withdrawal and the costs<\/strong><\/p>\n

                \n
              1. If the Consumer exercises his right of withdrawal he shall notify the \u00a0\u00a0\u00a0 Entrepreneur unambiguously with the standard form for withdrawal within the \u00a0\u00a0\u00a0\u00a0\u00a0 period of reflection.<\/li>\n
              2. The Consumer shall return the product or deliver it to (the authorized \u00a0 representative of) the Entrepreneur as soon as possible but within 14 days \u00a0\u00a0\u00a0\u00a0 counting from the day following the notification referred to in sub-clause 1. \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 This need not be done if the entrepreneur offered to collect the product \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 himself. The Consumer observed the period of returning the product in any \u00a0\u00a0\u00a0 event if the product is returned before the expiration of the period of \u00a0 reflection.<\/li>\n
              3. The Consumer shall return the product with all delivered accessories and if \u00a0\u00a0\u00a0\u00a0 reasonably possible in the original state and packing and in conformity with \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 reasonable and clear instructions given by the Entrepreneur.<\/li>\n
              4. The risk and the burden of proof for the correct and timely exercise of the \u00a0\u00a0\u00a0 right of withdrawal fall on the Consumer.<\/li>\n
              5. The Consumer shall bear the direct costs of returning the product. If the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur has not reported that the Consumer has to bear these costs or if \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Entrepreneur pointed out that he will bear the costs himself, the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer need not pay the cost of returning the product.<\/li>\n
              6. If the Consumer withdraws after having first explicitly requested that the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 performance of a service or the supply of gas, water or electricity having not \u00a0\u00a0\u00a0\u00a0\u00a0 been made ready for sale not be started in a limited volume or given quantity \u00a0\u00a0\u00a0 during the period of reflection, the Consumer shall pay the Entrepreneur an \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 amount that is equal to the part of the obligation already performed at \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the \u00a0\u00a0\u00a0 time of withdrawal as compared with the full compliance of the \u00a0\u00a0\u00a0\u00a0\u00a0 obligation.<\/li>\n
              7. The Consumer does not bear the costs for performing services for the supply of water, gas or electricity that had not been made ready for sale in a limited \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 volume or quantity, or for the supply of district heating if<\/li>\n
              8. the Entrepreneur has not provided the Consumer with the statutorily \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 required information about the right of withdrawal, the compensation of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 costs in case of withdrawal or the standard form for withdrawal, or<\/li>\n
              9. if the Consumer has not explicitly requested that the performance of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the service or the supply of gas, water and electricity or district heating \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 be started during the period of reflection.<\/li>\n<\/ol>\n

                8.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Consumer does not bear any cost for the full or partial delivery of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 digital content not stored on a physical carrier if<\/p>\n

                  \n
                1. prior to the delivery, he has not explicitly consented to start \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 performance of the agreement before the end of the period of reflection;<\/li>\n
                2. he did not acknowledge to lose his right of withdrawal when giving \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 consent; or<\/li>\n
                3. the Entrepreneur failed to confirm the Consumer\u2019s statement.<\/li>\n
                4. If the Consumer exercises his right of withdrawal, all additional agreements \u00a0\u00a0 end by operation of law.<\/li>\n<\/ol>\n

                  Article 9 \u2013 Entrepreneur\u2019s obligations in case of withdrawal<\/strong><\/p>\n

                    \n
                  1. If the Entrepreneur makes the notification of withdrawal by electronic means possible, he shall promptly send a return receipt.<\/li>\n
                  2. The Entrepreneur shall reimburse all payments made by the Consumer, \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 including any delivery costs that the Consumer may charge for the returned product, as soon as possible but within 14 days following the day on which the Consumer notified him of the withdrawal. Unless the Entrepreneur offers \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 to collect the product himself, he can wait with paying back until having\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 received the product or until the Consumer proved that he returned the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 product, whichever occurs first.<\/li>\n
                  3. The Entrepreneur shall make use of the same means of payment that the \u00a0\u00a0\u00a0\u00a0 Consumer used, unless the Consumer consents to another method. The \u00a0\u00a0\u00a0\u00a0\u00a0 reimbursement is free of charge for the Consumer.<\/li>\n
                  4. If the Consumer opted for a more expensive method of delivery instead of the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 cheapest standard delivery, the Entrepreneur need not reimburse the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 additional costs for the more expensive method.<\/li>\n<\/ol>\n

                    Article 10 – Exclusion of the right of withdrawal<\/strong><\/p>\n

                    The Entrepreneur can exclude the following products and services from the right of withdrawal but only if the Entrepreneur notified this clearly when making the offer or at any rate in good time before concluding the agreement:<\/p>\n

                      \n
                    1. Products or services with a price that is subject to fluctuations in the \u00a0\u00a0 financial market on which the Entrepreneur has no influence and which may \u00a0\u00a0\u00a0 occur within the period of withdrawal;<\/li>\n
                    2. Agreements that are concluded during a public auction. A public auction is \u00a0\u00a0\u00a0\u00a0\u00a0 defined as a selling method whereby the Entrepreneur offers products, digital \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 content and\/or services to the Consumer who is personally present or has the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 possibility to be personally present at the auction under the direction of an \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 auctioneer and whereby the successful bidder is obliged to purchase the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 products, the digital content and\/or the services.<\/li>\n
                    3. Services agreements, after full performance of the service, but only if<\/li>\n<\/ol>\n

                      a.\u00a0\u00a0\u00a0\u00a0 the performance started with the Consumer\u2019s explicit prior consent; and<\/p>\n

                      b.\u00a0\u00a0\u00a0\u00a0 the Consumer stated that he will lose his right of withdrawal as soon as \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Entrepreneur has fully performed the agreement.<\/p>\n

                        \n
                      1. Services agreements for making accommodation available when a certain \u00a0\u00a0\u00a0\u00a0\u00a0 period of implementation is provided and other than for residential \u00a0\u00a0\u00a0 purposes, goods transports, car rental services and catering;<\/li>\n
                      2. Agreements related to leisure activities when a certain date or period of \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 performance is arranged in the agreement;<\/li>\n
                      3. Products manufactured in accordance with the Consumer\u2019s specifications \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 which are not prefabricated and which are produced on the basis of a \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Consumer\u2019s individual choice or decision or which are intended for a specific person;<\/li>\n
                      4. Perishable products or products with a limited durability.<\/li>\n
                      5. Sealed products which are for health or hygiene reasons not suitable for being \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 returned and of which the seal was broken;<\/li>\n
                      6. Products which for their nature are irreversibly mixed with other products;<\/li>\n
                      7. Alcoholic drinks of which the price has been agreed upon at the conclusion of \u00a0 the agreement but of which the delivery can take place only after 30 days, \u00a0\u00a0\u00a0 and whose real value depends on fluctuations in the market which the \u00a0\u00a0\u00a0 Entrepreneur cannot affect.<\/li>\n
                      8. Sealed audio and\u00a0 video recordings and computer programs of which the seals \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 were broken after delivery;<\/li>\n
                      9. Newspapers, periodicals or magazines, with the exception of subscriptions to \u00a0 them;<\/li>\n
                      10. The delivery of digital content other than on a physical carrier, but only if: \u00a0\u00a0\u00a0\u00a0 a.\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the performance was started with the Consumer\u2019s explicit prior \u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 consent;<\/li>\n<\/ol>\n

                        b.\u00a0\u00a0\u00a0\u00a0 the Consumer stated that he will lose his right of withdrawal by doing \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 so.<\/p>\n

                        \u00a0<\/strong><\/p>\n

                        Article 11 – The price<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 The prices of the products and\/or services provided shall not be raised during the validity period given in the offer, subject to changes in price due to \u00a0\u00a0\u00a0\u00a0\u00a0 changes in VAT rates.<\/p>\n

                        2. \u00a0\u00a0\u00a0 Contrary to the previous paragraph, the Entrepreneur may offer products or \u00a0 services whose prices are subject to fluctuations in the financial market that \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 are beyond the Entrepreneur\u2019s control, at variable prices. The offer will state \u00a0 the possibility of being subject to fluctuations and the fact that any indicated prices are target prices.<\/p>\n

                        3. \u00a0\u00a0\u00a0 Price increases within 3 months after concluding the contract are permitted \u00a0\u00a0\u00a0 only if they are the result of new legislation.<\/p>\n

                        4. \u00a0\u00a0\u00a0 Price increases from 3 months after concluding the contract are permitted \u00a0\u00a0\u00a0\u00a0 only if the Entrepreneur has stipulated it and<\/p>\n

                        a. \u00a0\u00a0\u00a0 they are the result of legal regulations or stipulations, or<\/p>\n

                        b. \u00a0\u00a0\u00a0 the Consumer has the authority to cancel the contract before the day on \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 which the price increase starts.<\/p>\n

                        5. \u00a0\u00a0\u00a0 All prices indicated in the provision of products or services are including VAT.<\/p>\n

                        Article 12 \u2013 Performance of an agreement and extra Guarantee<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 The Entrepreneur guarantees that the products and\/or services comply with \u00a0\u00a0 the contract, with the specifications listed in the offer, with reasonable requirements of usability and\/or reliability and with the existing statutory \u00a0 provisions and\/or government regulations on the day the contract was \u00a0\u00a0 concluded. If agreed, the Entrepreneur also guarantees that the product is \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 suitable for other than normal use.<\/p>\n

                        2. \u00a0\u00a0\u00a0 An extra guarantee offered by the Entrepreneur, his Supplier, Manufacturer or \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Importer shall never affect the rights and claims the Consumer may exercise \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 against the Entrepreneur about a failure in the fulfilment of the Entrepreneur\u2019s \u00a0\u00a0\u00a0 obligations if the Entrepreneur has failed in the fulfilment of his part of the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 agreement.<\/p>\n

                        3. \u00a0\u00a0\u00a0 \u2018Extra guarantee\u2019 is taken to mean each obligation by the Entrepreneur, his \u00a0\u00a0\u00a0 Supplier, Importer or Manufacturer in whom he assigns certain rights or \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 claims to the Consumer that go further than he is legally \u00a0\u00a0\u00a0\u00a0\u00a0 required in case he \u00a0\u00a0\u00a0\u00a0 fails in the compliance with his part of the agreement.<\/p>\n

                        Article 13 \u2013 Delivery and execution<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 The Entrepreneur shall exercise the best possible care when booking orders \u00a0\u00a0 and executing product orders and when assessing requests for the \u00a0\u00a0\u00a0\u00a0\u00a0 provision of services.<\/p>\n

                        2. \u00a0\u00a0\u00a0 The place of delivery is at the address given by the Consumer to the \u00a0\u00a0 Entrepreneur.<\/p>\n

                        3.\u00a0\u00a0\u00a0\u00a0 With due observance of the stipulations in Article 4 of these General Terms \u00a0\u00a0\u00a0 and Conditions, the Entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 was agreed on. If the delivery has been delayed, or if an order cannot be \u00a0\u00a0\u00a0 filled or \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 can be filled only partially, the Consumer shall be informed about this \u00a0 within one month after ordering. In such cases, the Consumer is entitled to \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 repudiate the contract free of charge and with the right to possible \u00a0\u00a0\u00a0 compensation.<\/p>\n

                        4. \u00a0\u00a0\u00a0 After repudiation in conformity with the preceding paragraph, the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur shall return the payment made by the Consumer promptly but \u00a0\u00a0 at least within 30 days after repudiation.<\/p>\n

                        5. \u00a0\u00a0\u00a0 The risk of loss and\/or damage to products will be borne by the Entrepreneur until the time of delivery to the Consumer or a representative appointed in \u00a0\u00a0 advance and made known to the Consumer, unless explicitly agreed \u00a0\u00a0\u00a0\u00a0 otherwise.<\/p>\n

                        Article 14 \u2013 Continuing performance agreements: duration, termination and renewal<\/strong><\/p>\n

                        Termination<\/em>
                        \n1. \u00a0\u00a0\u00a0 The Consumer may at all times terminate a contract that was concluded for \u00a0\u00a0 an indefinite time and which extends to the regular delivery of products \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 (including electricity) or services, with due observance of the termination \u00a0\u00a0 rules and subject to not more than one month\u2019s notice.
                        \n2. \u00a0\u00a0\u00a0 The Consumer may at all times terminate a contract that was concluded for a specific time and which extends to the regular delivery of products (including \u00a0\u00a0\u00a0 electricity) or services at the end of the specific period, with due observance \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 of the termination rules and a subject to not more than one month\u2019s notice.
                        \n3. \u00a0\u00a0\u00a0 The Consumer can cancel the agreements mentioned in the preceding \u00a0 paragraphs:
                        \n– \u00a0\u00a0\u00a0\u00a0 at any time and not be limited to termination at a particular time or in a \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 given period;
                        \n– \u00a0\u00a0\u00a0\u00a0 at least in the same way as they were concluded by him;
                        \n– \u00a0\u00a0\u00a0\u00a0 at all times with the same notice as the Entrepreneur stipulated for \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 himself.
                        \nExtension<\/em>
                        \n4. \u00a0\u00a0\u00a0 An agreement concluded for a definite period which extends to the regular \u00a0\u00a0\u00a0\u00a0 delivery of products (including electricity) or services may not be \u00a0\u00a0\u00a0\u00a0\u00a0 automatically extended or renewed for a fixed period.
                        \n5. \u00a0\u00a0\u00a0 Notwithstanding the preceding paragraph, a contract for a definite period\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 which extends to the regular delivery of dailies, newspapers, weekly \u00a0 newspapers and magazines, may tacitly be renewed for specific period of\u00a0\u00a0\u00a0\u00a0 three months at the most if the Consumer can terminate this extended \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 agreement towards the end of the extension with a notice of one month at the \u00a0\u00a0 most.
                        \n6. \u00a0\u00a0\u00a0 An agreement concluded for a definite period and which extends to the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 regular delivery of products or services may only be extended tacitly for an \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 indefinite period if the Consumer can cancel it at any time with a notice of one \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 month. The notice is three months at the most in vase the contract is about \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 a delivery of dailies, newspapers and weeklies and magazines occurring \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 regularly but less than once a month.
                        \n7. \u00a0\u00a0\u00a0 An agreement with limited duration of regular delivery of trial dailies, \u00a0\u00a0 newspapers, weeklies and magazines (trial or introductory subscription) is not \u00a0\u00a0\u00a0\u00a0\u00a0 renewed tacitly and ends automatically after the trial or introductory period.
                        \nDuration<\/em><\/p>\n

                        8. \u00a0\u00a0\u00a0 If the duration of a contract is more than one year, the Consumer may \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 terminate the contract at any time after one year with a notice of not more \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 than one month, unless reasonableness and fairness resist the termination \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 before the end of the agreed term.<\/p>\n

                        Article 15 \u2013 Payment<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 Unless otherwise stipulated in the agreement or in the additional conditions, \u00a0\u00a0\u00a0 the amounts to be paid by the Consumer must be settled within 14 days after \u00a0\u00a0\u00a0\u00a0\u00a0 the period of reflection, or if there is no period of reflection within 14 days \u00a0\u00a0\u00a0 after concluding the agreement. In case of an agreement to provide a service, \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 this period starts on the day that the Consumer received the confirmation of \u00a0 the agreement.<\/p>\n

                        2. \u00a0\u00a0\u00a0 When selling products to Consumers, it is not permitted to negotiate an \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 advance payment of more than 50% in the General Terms and Conditions. \u00a0 If an advance payment was agreed, the Consumer may not assert any right \u00a0\u00a0\u00a0\u00a0\u00a0 regarding the execution of the order in question or the service(s) in \u00a0\u00a0 question before making the agreed advance payment.<\/p>\n

                        3. \u00a0\u00a0\u00a0 The Consumer has the duty to inform the Entrepreneur promptly of possible \u00a0 inaccuracies in the payment details that were given or specified.<\/p>\n

                        4. \u00a0\u00a0\u00a0 In case the Consumer has not complied with his payment obligation(s) in \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 time, and the Entrepreneur has pointed out to him that the payment was late \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 and allowed the Consumer a period of 14 days to comply with the payment \u00a0\u00a0 obligations, the Consumer is to pay the statutory interest on the amount \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 payable and the Entrepreneur is entitled to charge the Consumer with any \u00a0\u00a0\u00a0\u00a0\u00a0 extrajudicial collection costs. These extrajudicial collection costs amount to no more than 15% for outstanding amounts up to \u20ac 2,500, 10% for the following \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u20ac 2,500 and 5% for the following \u20ac 5000, with a minimum of \u20ac 40. The \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur may deviate from the aforementioned amounts and percentages \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 in favour of the Consumer.<\/p>\n

                        Article 16 \u2013 Complaints procedure<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 The Entrepreneur shall have a sufficiently notified complaints procedure in \u00a0\u00a0\u00a0\u00a0 place, and shall handle the complaint in accordance with this complaint \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 procedure.<\/p>\n

                        2. \u00a0\u00a0\u00a0 Complaints about the performance of the contract shall be submitted fully and \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 clearly described to the Entrepreneur within a reasonable time after the \u00a0\u00a0\u00a0\u00a0 Consumer discovered the defects<\/p>\n

                        3. \u00a0\u00a0\u00a0 The complaints submitted to the Entrepreneur shall be replied within a period \u00a0 of 14 days after the date of receipt. Should a complaint require a foreseeable \u00a0\u00a0\u00a0\u00a0 longer time for handling, the Entrepreneur shall respond within 14 days with a \u00a0\u00a0\u00a0\u00a0\u00a0 notice of receipt and an indication when the Consumer can expect a more \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 detailed reply.<\/p>\n

                        4. \u00a0\u00a0\u00a0 A complaint about the Entrepreneur\u2019s product, service or after-sales service \u00a0\u00a0 can also be submitted to Stichting Webshop Keurmerk with a complaints form \u00a0\u00a0\u00a0 given in the Consumer Page of the website\u00a0www.Stichting<\/a>\u00a0Webshop\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0Keurmerk. org.\u00a0The complaint will then be \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 sent to the Entrepreneur in \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 question and to Stichting Webshop Keurmerk.<\/p>\n

                        5. \u00a0\u00a0\u00a0 If the complaint cannot be solved in joint consultation within a reasonable<\/p>\n

                        time or within 3 months after submitting the complaint, there will be a dispute that is open to the dispute settlement rules.<\/p>\n

                        Article 17 – Disputes<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 Contracts between the Entrepreneur and the Consumer to which these General Terms and Conditions apply, are exclusively governed by Dutch law.<\/p>\n

                        2. \u00a0\u00a0\u00a0 With due observance of the provisions set out below, the disputes between \u00a0\u00a0\u00a0 the Consumer and the Entrepreneur about the formation or the performance \u00a0 of contracts related to products or services that the Entrepreneur must deliver \u00a0 or has already delivered can be submitted by both the Consumer and the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Entrepreneur to Geschillencommissie Webshop, Postbus 90600, 2509 LP,\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 The Hague (Den Haag) (www.sgc.nl).<\/p>\n

                        3. \u00a0\u00a0\u00a0 A dispute is handled by the Disputes Committee [Geschillencommissie] only if the Consumer submitted his\/her complaint to the Entrepreneur within a \u00a0\u00a0\u00a0 reasonable period.<\/p>\n

                        4. \u00a0\u00a0\u00a0 The dispute must have been submitted in writing to the Geschillencommissie \u00a0\u00a0 Webshop within three months after arising of the dispute.<\/p>\n

                        5. \u00a0\u00a0\u00a0 If the Consumer wishes to submit a dispute to the Geschillencommissie, the \u00a0\u00a0 Entrepreneur is bound by this choice. When the Entrepreneur wishes to file \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the dispute to the Geschillencommissie, the Consumer must speak out in \u00a0\u00a0 writing within five weeks after a written request made by the Entrepreneur \u00a0 whether he so desires or wants the dispute to be dealt with by the competent \u00a0\u00a0\u00a0\u00a0 court. If the Entrepreneur has not heard of the Consumer\u2019s option within the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 period of five weeks, the Entrepreneur is entitled to submit the dispute to the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 competent court.<\/p>\n

                        6. \u00a0\u00a0\u00a0 The Geschillencommissie\u2019s decision will be made under the conditions as set \u00a0\u00a0\u00a0 out in the rules of the Arbitration Commission \u00a0\u00a0\u00a0\u00a0\u00a0 (http:\/\/www.degeschillencommissie.nl\/over-onss\/decommissies\/2701\/webshop<\/a>).<\/p>\n

                        A decision made by the Geschillencommissie is a binding advice.<\/p>\n

                        7. \u00a0\u00a0\u00a0 The Disputes Committee will not handle a dispute or will discontinue handling \u00a0\u00a0 it if the Entrepreneur is granted a moratorium, goes bankrupt or actually \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 ended his business activities before the Commission has handled a dispute at \u00a0\u00a0\u00a0 the hearing and delivered a final award.<\/p>\n

                        8. \u00a0\u00a0\u00a0 If in addition to the Geschillencommissie Webshop another disputes \u00a0\u00a0\u00a0\u00a0\u00a0 committee recognised by or affiliated with the Stichting Geschillencommissies \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 voor Consumentenzaken (SGC) [Foundation for Consumer Complaints \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Committees] or the Klachteninstituut Financi\u00eble Dienstverlening (Kifid) \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [Financial Services Complaints Board] is competent, the disputes that are \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 mainly related \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 to sales methods or distance services, the \u00a0\u00a0 Geschillencommissie Webshop Keurmerk is preferably competent, and for all other disputes, the disputes committee recognised by and affiliated with the \u00a0\u00a0\u00a0\u00a0 SGC or Kifid is competent.<\/p>\n

                        Article 18 \u2013Guarantee by this branch of industry<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0Webshop Keurmerkguarantees that its members follow the binding advice of the Disputes Committee Webshop unless the member decides to send the \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 binding opinion for review to the Court within two months. This guarantee \u00a0\u00a0\u00a0 revives if after review by the Court the binding opinion has been \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 confirmed and the judgement has become final. Webshop Keurmerk will pay \u00a0\u00a0\u00a0\u00a0 this amount to the Consumer up to \u20ac10,000 per binding opinion. \u20ac 10,000 \u00a0\u00a0\u00a0\u00a0 will be paid if the amount exceeds \u20ac10,000 per binding advice. As to the \u00a0 remaining amount, Webshop Keurmerk has an obligation to try to ensure \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 that members comply with the binding advice.<\/p>\n

                        2. \u00a0\u00a0\u00a0 For the application of this guarantee, it is required that the Consumer submit \u00a0 a written appeal toWebshop Keurmerkand that he assign the claim against \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 the Entrepreneur to the Stichting Webshop Keurmerk. If the claim against \u00a0\u00a0\u00a0\u00a0 the Entrepreneur exceeds \u20ac10,000, the Consumer will be offered to assign the \u00a0 claim on for the excess amount to StichtingWebshop Keurmerk, after which \u00a0 this organisation, in its own name and at its own expense, shall try to get \u00a0\u00a0\u00a0 payment and fulfilment of these rights to compensate the Consumer.<\/p>\n

                        Article 19 – Additional provisions or derogations<\/strong><\/p>\n

                        Additional provisions of and\/or derogations from these General Terms and Conditions should not be to the Consumer\u2019s detriment and must be put in writing or recorded in such a way that the Consumer can store them in an accessible manner on a long-term data carrier.<\/p>\n

                        Article 20 \u2013 Amendments to the General Terms and Conditions of \u00a0<\/strong><\/p>\n

                        \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 \u00a0\u00a0\u00a0 Stichting Webshop Keurmerk<\/strong><\/p>\n

                        1. \u00a0\u00a0\u00a0 These General Terms and Conditions will not be changed other than in \u00a0 consultation with the Consumentenbond\u00a0<\/em>(Consumers\u2019 Association).<\/p>\n

                        2. \u00a0\u00a0\u00a0 Amendments to these Terms and Conditions are valid only after being \u00a0 published in the appropriate way, provided that in case of appropriate \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 amendments, the provision that is most favourable for the Consumer shall prevail during the validity of an offer.<\/p>\n

                        Address Stichting Webshop Keurmerk:<\/strong><\/p>\n

                        Willemsparkweg 193, 1071 HA\u00a0 Amsterdam.<\/strong><\/p>\n

                        Appendix I: Standard form for withdrawal<\/strong><\/p>\n

                        \u00a0<\/strong>Standard Form for Withdrawal<\/strong><\/p>\n

                        \u00a0<\/strong><\/p>\n

                        (Complete this form and return it only when you want to revoke the agreement)<\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 To: www.tiffanylampen.nl<\/p>\n

                        Fahrenheitstraat 436 A<\/p>\n

                        2561 DG The Hague<\/p>\n

                        Fax. 070-3635396<\/p>\n

                        info@tiffanylampen.nl<\/a><\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 I\/We hereby inform you that I\/we wish to revoke our agreement \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 on the sale of the following products: [specification of the \u00a0\u00a0\u00a0\u00a0\u00a0 product]*<\/p>\n

                        the delivery of the following digital content [specification of the \u00a0 digital \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 content]*<\/p>\n

                        the performance of the following service [specification of the \u00a0\u00a0\u00a0\u00a0 service]*<\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Ordered on*\/received on* [date of ordering the services or receiving \u00a0 products]*<\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [Consumer\u2019s name]<\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [Consumer\u2019s address]<\/p>\n

                        –\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 [Consumer\u2019s signature] (only when this form is submitted on paper)<\/p>\n

                        *) Delete and\/or complete where appropriate.<\/p>\n","protected":false},"excerpt":{"rendered":"

                        \u00a0 Stichting Webshop Keurmerk – General Terms and Conditions www.tiffanylampen.nl These General Terms and Conditions of Stichting Webshop Keurmerkwere drafted in consultation with the\u00a0Consumentenbond\u00a0[Consumer\u2019s Association] in the context of the Self-regulation Coordination Group [Co\u00f6rdinatiegroep Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische Raad] and come into force on 1 June 2014. CONTENTS Article 1 \u00a0– Definitions […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":16,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-5856","page","type-page","status-publish","hentry"],"yoast_head":"\nTerms and conditions - Tiffany Lampen<\/title>\n<meta name=\"description\" content=\"Algemene voorwaarden www.tiffanylampen.nl\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tiffanylampen.nl\/index.php\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and conditions - Tiffany Lampen\" \/>\n<meta property=\"og:description\" content=\"Algemene voorwaarden www.tiffanylampen.nl\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tiffanylampen.nl\/index.php\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Tiffany Lampen\" \/>\n<meta property=\"article:modified_time\" content=\"2020-03-05T12:56:15+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"25 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/tiffanylampen.nl\\\/index.php\\\/en\\\/terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/tiffanylampen.nl\\\/index.php\\\/en\\\/terms-and-conditions\\\/\",\"name\":\"Terms and conditions - 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